Never the most exciting PART OF THE EVENING, but here goes.....


TERMS AND CONDITIONS

The terms and conditions set out below apply to all bookings made through this website for the Cow Hollow Hotel. Hotels Manchester Ltd is a company registered in England and Wales (No 08603137) whose registered office is in London, UK (“we” or “our”). Our VAT registration number is 167612790. The parties to any hotel booking / contract are the hotel (“us”) and the customer (“you”).

CREDIT CARD AUTHORISATION

A pre-authorisation is required for every reservation and will be requested at reception on check in. No money is taken from your credit card but it will show as a 'Pending Transaction'. If a guest does not have a valid debit / credit card available the hotel has the right to request a cash deposit of £100.00 per room which will be returned on check out.  The date the pre-authorisation gets released varies, depending on your individual credit/debit card. Upon your check out any room charges, damages or extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or method of payment we will cancel the pre-authorisation and this could take up to 10 working days to clear in your account.

We may retain your credit or debit card details temporarily after your stay has ended and you consent to us debiting such amounts for which you are responsible as a result of any damage caused to your Cow Hollow room by you during your stay, or anything missing once you have left (except the earplugs and slippers - they are yours to keep!). These amounts may be debited from your card without prior notification. So please try not to headbutt the plasma TV or smear lipstick all over the walls.

PRICING

All prices shown online are per room per night (unless otherwise stated).  They will be the lowest out of any of the channels online. Prices are subject to Value Added Tax at the current prevailing rate, and are already included in the shown rate.

Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay (including, for example, any beverages consumed at the hotel).

The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number.

AVAILABILITY

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

CHILDREN

Children under the age of 5 can stay free of charge at our hotel, when sharing a room with a paying adult where a suitable room is available. Availability of suitable rooms is limited. The hotel will determine whether a room is suitable for the purpose of this offer.

GUESTS WITH IMPAIRED MOBILITY / HEARING

The Cow Hollow Hotel endeavours to offer the same high quality facilities to our less able bodied guests. Where possible, special facilities include an induction loop system and disabled toilets in public areas. Guide dogs are more than welcome in our Manchester hotel. Please check with Cow Hollow if you have any special requirements. We will do our best to accommodate your wishes.

SMOKING POLICY

Please note that ALL Cow Hollow Hotel rooms and public areas are NON-SMOKING (£200 fine applies, which we reserve the right to deduct from any credit card pre-authorisation without prior approval, if we deem to be necessary). If you’d like to stand outside reception and smoke, however, we will give you a lovely umbrella to shelter you from the Mancunian rain!!

PETS

Pets are not permitted in any part of the hotel, with the exception of guide dogs. And, possibly, unicorns.

CAR PARKING

Two large 24-hour carparks are situated approximately 60 meters west of the property, on both Port Street and Dean Street, with a further carpark to the East on Tib Street. For information on parking availability and charges, please contact the hotel directly.

ARRIVAL AND DEPARTURE

We DON’T like strict hotel checking-in and checking-out policies. You are here to enjoy yourself, not feel like youre visiting HMP Strangeways.

We do our utmost to make sure hotel rooms are all available from 3pm on the day of arrival, but if you arrive early and there is a suitable, fresh, clean room available, you’ll be the first to know. Rooms should be vacated by around 11-ish on the day of departure, unless otherwise sanctioned at the discretion of the hotel receptionist. We are aware that, on occasion, emergency conference calls, vicious hangovers, and unnecessarily-long showers can make it crucial to stay in the room for a little longer than expected, so asking our staff for an extra few hours might just work! We wont try to do what every other hotel does and charge you an offensive amount per hour for a late check-out, though. If there is space, and the housekeepers can clean some other rooms in the meantime, you'll be welcome to stay for the agreed period of time, free of charge.

We cannot promise you a specific room, but we will do our utmost to accommodate your requests if there are any. Your room will be held for your arrival until 11.00am the morning following the first night of your reservation. In the event of a non-arrival, we reserve the right to re-sell the room at this point as an empty room isnt doing anyone any good!

ROOM TYPES

Cow Hollow hotel rooms vary by class and may have some very, very, very slight variations within a room type. We think theyre all pretty much the best boutique hotel rooms in Manchester though, so you shouldn't notice the difference between them too much. During the booking process, should the one you require not be available, then an alternate will be displayed. Please ensure that your booking reflects your requirement.

All of our rooms have Kingsize beds. We do not have Twin or Family rooms, unfortunately.

DEPOSITS AND PRE-PAYMENTS

Full pre-payments are required for all of the rates featured online. Payment is taken from your credit or debit card at the time of booking (or shortly thereafter). See 'Cancellations and amendments' below for details on cancellations.

RESERVATIONS

After your booking has been confirmed, we will send you an email containing your booking reference number and details. Please bring a copy of this (or save it down on your smartphone) and present this along with the credit / debit card used when checking in. You may be required to sign or enter the PIN code at check in, and we will also pre-authorize you card for incidentals during the stay. If the room has been booked on your card, but for another lucky soul, please do let us know so our receptionists are aware of who the mystery guest is that is due to be arriving.

CANCELLATIONS AND AMENDMENTS

All amendments must be made in accordance with our terms. Room cancellations are unfortunately not permitted.

All rooms booked are non-refundable at any time after the booking is made. If you need to change the date of your stay, we understand, but ask that you let us know at least 1 full week in advance by calling the hotel and agreeing to a £20 admin fee being charged. This is of course subject to availability with regards to your new dates.

After check-in, the remaining part of all guest reservations are non-transferable and non-refundable. Where an amendment is not made in accordance with our amendment terms, the payment taken as your deposit is forfeited and is not refundable.

REQUESTS

Whilst every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we cannot guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

 In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

- accept the changed arrangements as notified; or 

- make alternative date/room-type arrangements with us; or 

- cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.

Problems which cannot be resolved there and then should be notified by email to info@cowhollow.co.uk.

Other hotels say this, and some don’t always stick to it, but we promise to do our best in getting back to you within 24 hours.

GENERAL INFORMATION

We are responsible for losses you suffer as a result of Hotels Manchester breaching the Terms & Conditions if the losses are a foreseeable consequence of Hotels Manchester’s breach and no more than three times the fee payable in respect of your stay. Losses are foreseeable where you and/or Hotels Manchester could contemplate them at the time our agreement was formed. Hotels Manchester is not responsible for indirect losses that are not foreseeable by you or Hotels Manchester (such as loss of profits or loss of opportunity).

 Whilst we make every effort to ensure that the material contained on the Cow Hollow Hotel website is accurate, we do not warrant or represent its accuracy and disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website.

We shall have no responsibility for any property left in or damaged as a result of being in your Cow Hollow room during your stay. The laws of England and Wales shall apply to the Cow Hollow Hotel website and the Terms and Conditions and court proceedings relating thereto may only be commenced in England and Wales.

DATA PROTECTION

We will retain all personal information which you provide. We may need to pass this information to other persons an it may also be provided to security and/or credit checking companies, credit and debit card companies, government and enforcement agencies and public authorities if so required, or as required by law. This may involve sending your personal information between different countries, including countries outside the European Economic Area where controls on data protection may not be as strong as the legal requirements in the UK.

TRADE MARKS

The material on the Cow Hollow website is the copyright of Hotels Manchester Ltd. You may not download or use the material on the website for your own commercial or non-commercial, private use or on social media platforms. The material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained Cow Hollow’s express permission. The trade marks used on the cowhollow.co.uk website are owned by Hotels Manchester Ltd.